Privacy Policy
Last Updated: 10 April 2025 | Effective Date: 10 April 2025
Pintar Partners is committed to handling your personal information with care and transparency. This policy explains what we collect, why we collect it, and how we keep it safe — in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Introduction
Pintar Partners ("we", "us", "our") operates from Lot 5.08, Wisma Cosway, 88 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia. We provide customer experience technology consulting services to organisations across Malaysia and the wider region.
This Privacy Policy governs the collection and processing of personal data submitted to us through our website at pintar-partners.site, our contact forms, and through the course of our professional engagements.
We process personal data lawfully, fairly and in a transparent manner, and only for the purposes set out in this policy. If you have questions at any point, please write to us at [email protected].
2. Data We Collect
Information You Provide Directly
- Full name and job title
- Business email address
- Telephone number (if provided)
- Organisation name and industry
- Enquiry details submitted through our contact form
Information Collected Automatically
- IP address and approximate geographic location
- Browser type, operating system and device type
- Pages visited and time spent on site
- Referring website address
- Cookie identifiers (see Section 5)
Legal Basis for Processing
- Consent — for marketing communications and optional cookies
- Legitimate interest — for website analytics and security monitoring
- Contractual necessity — for data exchanged during a consulting engagement
- Legal obligation — where required by Malaysian law or regulation
Retention Periods
Contact enquiry data is retained for 24 months from the date of submission. Engagement-related documentation is retained for 7 years as required under Malaysian commercial law. Website analytics data is retained for 14 months. You may request earlier deletion as described in Section 6.
3. How We Use Your Data
We use the personal data we collect for the following purposes only:
- Responding to enquiries — to reply to messages sent through our contact form and to schedule consultations
- Delivering our services — to fulfil the scope of an advisory engagement where a contract exists
- Service communications — to send confirmations, briefing notes, and deliverables related to engagements
- Website improvement — to understand how visitors navigate our site, in aggregate anonymised form
- Legal compliance — to meet our obligations under Malaysian law
We do not sell, rent, or trade your personal data with third parties for marketing purposes. We do not use automated profiling or decision-making that produces legal or similarly significant effects.
We may share limited data with service providers who assist us with website hosting and analytics (see Section 4), under written data processing agreements that restrict their use of that data.
4. Protection Measures
We have put in place appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration or disclosure.
- Encryption in transit — our website operates over HTTPS with TLS 1.2 or higher
- Access controls — personal data is accessible only to personnel who need it for the purposes described in this policy
- Secure infrastructure — we use reputable hosting providers with ISO 27001 certification
- Staff awareness — our team receives periodic guidance on data handling obligations
- Breach response — in the event of a personal data breach, we will notify affected individuals and the relevant authority where required under the PDPA within a reasonable timeframe
6. Your Rights
Under the Personal Data Protection Act 2010, you have the following rights in respect of your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your data, subject to legal retention obligations.
Right to Object
Object to processing based on legitimate interest.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Withdraw Consent
Withdraw consent for marketing or optional cookies at any time.
To exercise any of these rights, write to us at [email protected]. We will respond within 21 days. If you believe we have not handled your data appropriately, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at pdp.gov.my.
7. Third-Party Links
Our website may contain links to external websites for reference purposes. We have no control over the content or privacy practices of those sites and are not responsible for their data handling. We encourage you to read the privacy notice of any external site you visit.
8. Children's Privacy
Our services are directed at business professionals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us at [email protected] and we will delete it promptly.
9. Policy Updates
We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, the "Last Updated" date at the top of this page will be revised. For material changes, we will place a notice on our homepage. Continued use of our website following a published update constitutes acceptance of the revised policy.
10. Contact Us
For any questions or requests relating to this Privacy Policy, or to exercise your data rights, please contact our data representative:
Pintar Partners
Lot 5.08, Wisma Cosway, 88 Jalan Raja Chulan, 50200 Kuala Lumpur
+60 3 2941 8367