Structured Advisory for Every Stage of the Customer Experience
From a short journey conversation to a full data architecture review — each engagement is scoped, priced transparently, and delivered as a written paper your team can use.
← Back to HomeHow Every Engagement Is Approached
Every Pintar Partners engagement follows the same underlying sequence: we read before we ask, we ask before we form a view, and we form a view before we write. This sounds straightforward, but it distinguishes our approach from advisory work that arrives with pre-written frameworks and populates them with your organisation's details.
We begin each engagement with a desk-based review of whatever documentation the client is willing to share. We use that review to prepare structured conversations with the relevant people. Those conversations inform a draft paper, which we share for factual review before the final version is issued.
Desk-based review
Documentation, system diagrams, and any available process maps reviewed before the first session.
Structured conversations
Prepared sessions with the people who operate the systems and services in question.
Analysis and synthesis
Findings consolidated into a structured written framework before any conclusions are drawn.
Draft review and final paper
Draft shared for factual review; final paper issued following any agreed corrections.
Customer Journey Conversation
A short advisory engagement that walks the customer's actual journey alongside the people who shape it — sales, service, operations, and the supporting technology team. We map the journey from first touch through to the longer-term relationship, paying particular attention to the moments where the digital surface and the human encounter meet awkwardly. Output is a written journey paper with annotated diagrams. Suited for organisations whose customer experience has accumulated rather than been designed.
This engagement is well-suited when:
- The customer experience has never been mapped end-to-end
- Teams in different departments have divergent views of where friction lies
- A new leadership team wants a clear picture before making technology decisions
- A CRM or service platform upgrade is being considered
What is included:
- Desk review of available documentation
- Structured sessions with up to eight stakeholders
- Written journey paper (typically 18–28 pages)
- Annotated journey diagrams (digital, editable format)
- One draft review cycle before final issuance
Customer Data Architecture Advisory
A longer engagement that examines the architecture beneath the customer relationship — the CRM, the marketing platform, the service desk, the loyalty system, the data warehouse, and the integration layer that holds them together. We catalogue the data flows, the duplicate identities, and the quiet integration debt. The output is a written architecture paper with a sequenced recommendation. Suited for organisations whose customer-facing systems have grown in successive waves over several years.
This engagement is well-suited when:
- Customer records exist in multiple systems with no single source of truth
- Integration between platforms is undocumented or poorly maintained
- A data platform or CDP assessment is being planned
- Marketing and service teams draw from conflicting data sets
What is included:
- Architecture mapping across all relevant customer-facing platforms
- Data flow catalogue with identified duplication and integration gaps
- Written architecture paper (typically 30–50 pages)
- Sequenced recommendation for resolution
- One draft review cycle before final issuance
Service Design Workshop
A two-day workshop with the team that designs and operates a particular customer-facing service — perhaps onboarding, claims, complaints, or renewal. Together we walk the existing service, listen to the people who run it, examine where it falters, and design quiet refinements drawn from the team's own observations. The workshop closes with a written service brief the client may carry into its delivery teams at its own pace. Suited for service operations leaders and their working teams.
This engagement is well-suited when:
- A specific service — onboarding, claims, complaints — is underperforming
- The operational team has clear views on what needs to change but no structured forum
- A service redesign needs a documented starting point before delivery begins
- Staff turnover has left the service design undocumented
What is included:
- Two facilitated workshop days (on-site or remote)
- Pre-workshop session design and materials preparation
- Written service brief (typically 12–20 pages)
- Delivered within one week of the workshop
- One draft review cycle before final issuance
Choosing the Right Engagement
Use this matrix to orient your thinking. If your situation spans more than one row, we can discuss a combined approach.
| Your Situation | Journey Conversation |
Data Architecture Advisory |
Service Design Workshop |
|---|---|---|---|
| No end-to-end journey map exists | |||
| Multiple systems hold customer data, inconsistently | |||
| A specific service is underperforming or undocumented | |||
| Leadership needs a clear picture before a technology decision | |||
| Team knowledge needs to be captured before people change roles |
Protocols That Apply Across All Three Engagements
NDA Before Engagement
Mutual non-disclosure agreement executed before any work begins.
PDPA-Aligned Handling
All data handled in accordance with Malaysia's PDPA 2010.
Timelines We Keep
Agreed delivery dates are kept. Early communication if anything changes.
No Vendor Interests
No platform referral fees. No preferred technology partners.
What Each Engagement Costs
All prices are fixed and inclusive. No daily rates, no scope additions, no surprise invoices.
Customer Journey Conversation
RM 890
Per engagement, all inclusive
- Written journey paper
- Annotated diagrams
- Up to 8 stakeholder sessions
- 3–4 week timeline
Customer Data Architecture Advisory
RM 2,720
Per engagement, all inclusive
- Full architecture paper
- Integration debt catalogue
- Sequenced recommendation
- 6–8 week timeline
Service Design Workshop
RM 1,180
Per engagement, all inclusive
- Two facilitated workshop days
- Written service brief
- Delivered within one week
- On-site or remote